Are you a Data Analyst who is passionate about influencing change and continuous improvement?  If so you could be a great fit to join our Customer insight team as a Customer Insight Data Analyst...

What do we offer you?

We have a hybrid working model, where you can work 60% from home, with the rest of your time being flexibly based at our brand new, sustainable head office in Leeds city centre, just 5 minutes' walk from the train station.

We offer a competitive rewards package including:

• A generous colleague bonus
• Matched pension contributions
• 26 days holiday, plus holiday purchase scheme
• Development opportunities
• Volunteering days

Our friendly, supportive culture will help you be the best you can be — now and in the future. 

About the role

As a Customer Data Insight Analyst you will use the Society's customer and MI data, as well as third party data, to inform business decisions. You will support profiling and forecasting of customer behaviour and future behaviour based on both market trends and business data. Working as part of the Customer Insight team you will be working closely with stakeholders across the business to ensure that analysis informs business needs and customer impact and that this is done in a timely manner. You'll ensure that key reporting is maintained and delivered to timescales as well as promoting informative reporting into the SAP environment in order to drive self-service across the business. 

This will be a great time to join us as we are at the early stages of moving to a self service platform, giving you the opportunity to influence change and suggest improvements as we move forward.

What will you bring to the role?

 We're looking for someone who can demonstrate:

• Being comfortable throughout the full analytical lifecycle, i.e., requirements gathering, query design, data interpretation and presentation to stakeholders
• The ability to turn data into information, information into insight and insight into actionable business resolutions
• Experience of data cleansing and analysis to ensure robust and informative conclusions
• Familiarity with statistical concepts and their application in practise
• Strong attention to detail, which is essential
• Excellent communication skills - verbal and written
• Strong experience with one or more of the following: SQL, SAP or Power BI as well as standard office packages 

Why choose Leeds Building Society?

Our business is centred around community, people and society. We're embarking on an exciting period of growth and transformation and have ambitious plans, which are guided by our strong foundations and financial security. We love to give our colleagues the opportunity to thrive, encouraging them to take on challenges that meet the needs of our current and future members. 

Our colleagues are at the heart of everything we do and we're extremely proud of our three-star Best Companies accreditation in 2022. This is the highest rating and recognises our ‘world-class' levels of engagement.

Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us.

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