What do we offer you?

We have a hybrid working model, where you can work 60% from home, with the rest of your time being flexibly based at our brand new, sustainable head office in Leeds city centre, just 5 minutes' walk from the train station.

We offer a competitive rewards package including:

• A generous colleague bonus
• Matched pension contributions
• 26 days holiday, plus holiday purchase scheme
• Development opportunities
• Volunteering days

Our friendly, supportive culture will help you be the best you can be — now and in the future.

About the role

Are you experienced in service management and passionate about delivering a great service to your colleagues/customers? Do you love being a people manager and coaching and developing others?

We are looking for a Platform Run Lead to be responsible for the day-to-day operational support and service management of the platforms and services provided by both our internal and external service providers.

You'll be part of a fairly new team who have been formed to work closely with other internal teams and 3^rd party service providers to support a number of our internal departments with systems such as QRM, Quantum, SAS and SAP Hana.

You'll look after a small team of Platform Support Analysts and allocate them tasks and incidents to deal with, all within agreed service levels.

You'll have the opportunity to be involved in some exciting new projects from initiation and helping to shape what the support models need to look like.

What will you bring to the role?

We're looking for someone who can demonstrate:

• Experience of running operational support teams and the service management (Major Incident/Problem/Change/Release) of diverse and complex IT solutions
• A qualification in ITIL
• Line management experience in an operational environment
• Effective stakeholder and supplier management
• Excellent analytical skills and a methodical approach to work
• A passion for great customer service
• Knowledge of QRM, Quantum, SAS and SAP Hana would be desirable (but not essential)

Why choose Leeds Building Society?

Our business is centred around community, people and society. We're embarking on an exciting period of growth and transformation and have ambitious plans, which are guided by our strong foundations and financial security. We love to give our colleagues the opportunity to thrive, encouraging them to take on challenges that meet the needs of our current and future members. 

Our colleagues are at the heart of everything we do and we're extremely proud of our three-star Best Companies accreditation in 2022. This is the highest rating and recognises our ‘world-class' levels of engagement.

Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, plea