Do you have 2^nd line IT support experience, an analytical and problem solving mindset and experience of working with Microsoft, SAP and SAS?

If so, we have the opportunity for you to join our Technology team as a Platform Run Support Analyst (that's what we call our Second Line Support Analysts internally)

We have a hybrid working model, where you can work 60% from home, with the rest of your time being flexibly based at our brand new, sustainable head office in Leeds city centre, just 5 minutes' walk from the train station.

We offer a competitive rewards package including:

• A generous colleague bonus
• Matched pension contributions
• 26 days holiday, plus bank holidays and holiday purchase scheme
• Development opportunities
• Volunteering days

About the role

You will help to resolve technical issues for our Corporate Team through effective customer service, problem solving, support and guidance. You will also work closely with our 3^rd line teams and 1^st line Service Desk team, so you'll need excellent communication skills as well as the ability to deal with stakeholders at all levels.

What will I bring to the role?

• 2/3 years' experience in a 2^nd line IT Support environment with exposure to 3^rd line elements.
• Experience of analytical triaging of incidents and problem solving in a complex IT environment.
• Working proactively within an outsourced multi-supplier IT environment
• Experience of supporting the management of Major Incidents
• Ideally Level 3 ITIL

Why choose Leeds Building Society?

Our business is centred around community, people and society. We're embarking on an exciting period of growth and transformation and have ambitious plans, which are guided by our strong foundations and financial security. We love to give our colleagues the opportunity to thrive, encouraging them to take on challenges that meet the needs of our current and future members. 

Our colleagues are at the heart of everything we do and we're extremely proud of our three-star Best Companies accreditation in 2022. This is the highest rating and recognises our ‘world-class' levels of engagement.

Interested? Why wait? Apply Now! 

Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us.