What do we offer you?

We have a hybrid working model, where you can work 60% from home, with the rest of your time being flexibly based at our brand new, sustainable head office in Leeds city centre, just 5 minutes' walk from the train station.

We offer a competitive rewards package including:

• A generous colleague bonus
• Matched pension contributions
• 26 days holiday, plus holiday purchase scheme
• Development opportunities
• Volunteering days

Our friendly, supportive culture will help you be the best you can be — now and in the future. 

About the role

Our promise is to be ‘The Helpful People' – it's at the heart of everything we do. We're here for our customers for life, focusing on what matters to them whether they're setting up a new mortgage or saving for something special.

Our Customer Support Administrators play a vital role in delivering this promise through the efficient and accurate processing of customer mortgage and savings requests.

As a Customer Support Administrator you'll help our customers by processing changes to their mortgage or savings accounts. Tasks are varied and could include ISA transfers, maturity instructions, redemption statements and product transfers. You'll also open new accounts, process name and address changes and update passbooks for customers who are unable to get into a branch or transact online.

It's a fast paced environment and the team process a high volume of queries which can come directly from customers, the branch network or the contact centre. You'll need to complete tasks in line with agreed SLA's and the ability to adapt to changing priorities is key.

We'll give you the training, coaching and support to be successful in the role. Your career doesn't have to end there, life at Leeds Building Society can be both stretching and rewarding with opportunities to further develop in the role you love and to look wider at alternate opportunities, so you can build a long and successful career with us.

What will you bring to the role?

We're looking for someone who can demonstrate:

• Customer service and administration experience with a drive to achieve good customer outcomes.
• Excellent attention to detail and high personal and professional standards.
• Professional telephone manner.
• Ability to adapt to changing priorities and work to deadlines within set service standards.
• Excellent organisation and communication skills
• Educated to GCSE standard or equivalent (Inc. Maths & English level 4-9 or equivalent)
• Previous experience working with Microsoft Office or in-house computer packages.
• Previous Financial Services experience (desirable)

Why choose Leeds Building Society?

Our business is centred around community, people and society. We're embarking on an exciting period of growth and transformation and have ambitious plans, which are guided by our strong foundations and financial security. We love to give our colleagues the opportunity to thrive, encouraging them to take on challenges that meet the needs of our current and future members. 

Our colleagues are at the heart of everything we do and we're extremely proud of our three-star Best Companies accreditation in 2022. This is the highest rating and recognises our ‘world-class' levels of engagement.

Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us.