Looking to build a career within financial services

Why not come and join our 'Award Winning Contact Centre of the Year'  

Hours / Location

Our Contact Centre is open Monday to Friday 8am-6pm and Saturdays 9am-5pm. You will work 35 hours per week with a set 8-week rota including 1 in 3 Saturdays.

No two days are ever the same and the work is both challenging and rewarding. We'll give you the training, coaching and support to be successful in the role.

What do we offer you?

Our colleagues are at the heart of everything we do and we're extremely proud of our three-star Best Companies accreditation in 2022, which is the highest rating and recognises our ‘world-class' levels of engagement.

We offer a competitive rewards package which includes a generous colleague bonus, matched pension contributions, holiday purchase scheme, development opportunities and volunteering days. Our friendly, supportive culture will help you be the best you can be now and in the future. 

What will I be doing?

As the first point of contact for our customer's inbound calls you'll thrive on creating a positive experience, whether it's a call about savings or a mortgage related query. Calls range from balance enquiries and mortgage payments to more challenging and complex queries.

You'll use your IT knowledge and skills to help customers self-serve online and respond to social media messaging. Taking ownership of every call, you'll aim to resolve customer queries as efficiently and effectively as possible whilst recognising that on occasions you may need to collaborate with other teams and arrange a call back to provide the right solution.

What are we looking for?

• The ability to communicate effectively and build positive relationships.
• Be proactive and deliver exceptional customer experience
• Ability to problem solve and make decisions
• Competent in Microsoft Office
• Maintain attention to detail whilst working under pressure
• Demonstrate determination to succeed and achieve great results
• GSCE Grade C or Above  -level 4 or above in Math's 

Want to join the team?

• Click “Please Apply” below.

Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us.

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