At the Society the performance of our colleagues, at every level is measured against a Competency Framework. Our recruitment process has also been built around these same competencies:
There are 10 competencies within the framework, covering people skills, personal skills and commercial knowledge. These are:
- Achievement Drive
- Building Relationships
- Commercial Awareness
- Customer Focus
- Direction Setting
- Influencing and Interpersonal Skills
- Judgement and Decision Making
- Operational Excellence
- People Development
- Team Working
The competencies have different levels, which describe different types of behaviour within the overall skill area. The levels describe increasingly complex and demanding activities, from simple day-to-day localised tasks, to far-reaching, strategic actions.
The competencies are written so that they describe what it is that someone should be doing when operating at each level.
The framework is a practical tool that can help improve colleagues' contribution at work by:
- Letting everyone know “what looks good” in observable and measurable terms, by using a common language.
- Enabling the organisation to profile different roles against the same standards.
- Assessing how closely an individual matches a role profile.