UX Researcher

How you'll help us live our purpose    

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.   

It's a purpose that drives everything we do.  And you can play your part too – join our Digital Experience team as a UX Researcher and your work will ensure that evidence-based user insights are at the heart of decision-making, driving meaningful enhancements across our digital products and platforms.

How you'll make a difference

As a UX Researcher, you will carry out the full research lifecycle on all size projects, from gathering requirements to delivering findings and supporting product improvements.

As part of the Digital Experience team, you will work closely with the Senior UX Researcher and UX & UI Designers. You will also work across teams with Accessibility, Content, Service Designers, Product Owners and Analytics.

You'll be vital in growing the team's profile across the business and supporting designers to grow their research experience. This role offer's the opportunity and flexibility to use a range of different tools and methodologies.

What will you bring to the role?

• Proven industry experience as a user experience (UX) researcher.
• Proven experience of planning, running, and analysing a wide range of qualitative and quantitative user research methods, such as:
  • Moderated usability testing
  • Unmoderated usability testing
  • Surveys
• Experience of user research tools, such as Lyssna, D-Scout, UserZoom, ContentSquare.
• Experience of collaboration tools, such as Miro, Jira, Confluence.
• Experience of design software such as Figma.
• Experience using or managing a user research repository.
• Experience of screening and recruiting research participants from a variety of sources.
• Experience of storytelling, critiquing, facilitating and presenting.

As part of your application we'd love to see 1-2 examples of research projects you've conducted. Please include the following details:

• Research objective: What question were you trying to answer?
• Research method: How did you approach the research?
• Output and impact: What were the results of your research and what was the impact? (e.g., how did the findings influence a decision, a product, or a new understanding?)

And in return, you'll get the best from us: 

• Annual bonus of up to 12%   

• Matched pension contributions up to 10%   

• 26 days holiday, plus bank holidays and holiday purchase scheme    

• Colleague Mortgage and Saver products   

• Electric vehicle / Cycle to Work scheme   

• 2 days' volunteering per year   

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose us? 

Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.   

You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.   

Why wait? Apply now   

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.  

We're devoted to creating a culture and workplace that is representative of the communities we serve.  If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on careers@leedsbuildingsociety.co.uk.  

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