Customer Communications Specialist (BMP1)

How you'll make a difference

 You will be the owner of all member communications and champion application of Consumer Duty outcomes, lead the co-ordination/delivery of all member communication ensuring reviews align to Divisional/Society priorities and projects.  You'll provide a voice for system capability/functionality to make implementing, amending and improving future communication as seamless as possible across all channels and communication types.

You'll review communications against the Society's Customer Understanding Framework, Clear Comms Handbook and Tone of Voice along with our legal and regulatory obligations. Ensure the Society follows the relevant framework for all new and existing member communications. Track improvements made across communications providing a before and after assessment.

 What will you bring to the role?

• Excellent planning and organisation skills.
• Effective communication skills (verbal, written & presentations).
• Strong people skills (influencing and negotiating).
• Strong attention to detail and ability to simplify for report writing.
• Experience in creating, improving & embedding procedures.
• Stakeholder Management.
• Ability to analyse and provide meaningful insight to business.
• Project Management Skills.

And in return, you'll get the best from us:

•  Hybrid working – 2 days per week in the office
• Annual bonus of up to 12%   
• Matched pension contributions up to 10%   
• 26 days holiday, plus bank holidays and holiday purchase scheme    
• Colleague Mortgage and Saver products   
• 2 days' volunteering per year   

Why wait? Apply now   

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.  

We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on careers@leedsbuildingsociety.co.uk.