Customer Change Planning Officer (BMP1)

Join our Customer Strategy team as a Customer Change Planning Officer and help keep our customer change agenda organised, visible and moving forward.

How you'll make a difference

This is a key coordination role supporting change activity across our Customer Division. You'll help orchestrate the divisional change agenda, manage intake and prioritisation information, and make sure governance forums run smoothly through great planning, documentation and follow-up.

You'll support reporting and insight to collate updates, maintain trackers and dashboards, and keep documentation and repositories in good order so teams can collaborate effectively.

What will you bring to the role?

• Experience supporting change or project environments
• Understanding of JIRA, resource planning, prioritisation or risk management
• Strong organisational, planning and coordination skills
• Ability to manage competing priorities and maintain attention to detail
• Good understanding of Agile, Waterfall or hybrid change methodologies
• Experience supporting governance, reporting, or structured workflows
• Strong written and verbal communication skills
• Ability to build supportive and positive working relationships
• Comfortable engaging with stakeholders across multiple business areas
• Confident using Microsoft Office and collaboration tools

And in return, you'll get the best from us:

• Hybrid working – 2 days per week in the office
• Annual bonus of up to 12%   
• Matched pension contributions up to 10%   
• 26 days holiday, plus bank holidays and holiday purchase scheme    
• 2 days' volunteering per year   

Why wait? Apply now   

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.  

We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on careers@leedsbuildingsociety.co.uk.