Your journey begins here

Now for the exciting bit – pulling your application together to apply for a job with us. Here you’ll find some tips to write a standout CV and to set you up for success in your interview.

Portrait Farheen

Farheen, Branch Manager

What to expect

Applying for all our roles starts with an online application – so just upload your CV, add a few personal details, and click submit to apply!

Then, here’s what to expect:

1. Review

Our Talent Acquisition team and hiring manager will assess your application and we’ll get back to you as soon as possible. Check out our CV writing tips before you apply to give you the best chance of success.

CV writing tips

2. Interview

If shortlisted, you’ll be invited to an interview. This may be virtual, by phone, or in person, depending on the role you have applied for. Don't worry, we'll guide you through the process when we contact you.

How to ace your interview

3. Feedback

We know applying for jobs takes time. That’s why we offer personal feedback after you’ve attended an interview.
Unfortunately, due to the high volumes of applications we get, if you’re not shortlisted for an interview, we're unable to provide feedback.

4. Offer

If you get the job, we’ll give you a call to let you know. We’ll talk you through the salary, benefits, answer any questions that you have and discuss next steps. We understand that accepting and starting a new job is a big decision, and we’re here to support you along the way.

5. Onboarding

Once you’ve verbally accepted, we’ll send you an online offer and a link for you to provide us with the information we need to complete your pre-employment checks. These will include but are not limited to a credit check, financial crime check and employment references.

How to write a CV that stands out

Your CV is your first chance to make a great impression. It shows how your skills and experience match up to the job you’ve applied for.

  • Use bullet points for easier reading, avoid using long paragraphs
  • Separate your CV into sections: personal statement, career history, successes/achievements
  • Start with your most recent employment first
  • No more than two pages
  • Check your spelling and keep it simple - avoid industry jargon
  • Use a consistent font throughout
  • Your work history (job title, employer, dates and contract type where relevant)
  • A short, impactful summary for each role on your CV
  • Examples of your key achievements, in addition to key duties and responsibilities
  • Showcase both your technical and soft skills – such as leadership, customer service, communication, or problem solving
  • Include professional qualifications where relevant
  • Don’t forget to include your contact details
Waqar Ali, Head of Financial Planning and Analysis

Waqar, Head of Financial Planning and Analysis

How to prepare for your interview

We want you to succeed in your interview, so here's some advice on what to expect and how to prepare.

Some of our roles start with a telephone or virtual (Teams) interview with one of the Talent Acquisition team or a hiring manager.

They’ll be asking questions about your application with technical role related questions to highlight your skills and experience and your motivations for wanting to work for us

They’ll also tell you what life's like here as well as give you a chance to ask any questions you may have. After this, we’ll have a great idea of how your skills and experience match the vacancy. Make sure you’re in a quiet place before your interview, with no distractions. Check you have strong signal/wifi and a clear background or filter if you are having a virtual interview.

In most cases, you’ll be invited to attend a face-to-face interview giving you the chance to get a feel for our working environment and culture.

The interview consists of competency questions against each of our behaviours and technical questions. These are designed to assess your skills and behaviours evidenced in past roles that you’ll need to perform the job.

You can expect two people to attend your interview – the hiring manager and a person from the team, or key stakeholder. One person will lead the interview and the other will ask follow-up questions and capture detailed notes.

    The best way to answer a competency question is to use the STAR Technique:
  • SITUATION – briefly describe the background to the situation
  • TASK – specifically describe the task and your responsibility
  • ACTION – describe what you action you took
  • RESULT – describe the outcome of your actions
  • Research who we are and what we do
  • Understand the job description
  • Write down any questions you want to ask
  • Review your CV and think about how your skills and experience match up to the job description
  • Read the essential criteria in the job description to prepare for the questions you’ll be asked
  • Think about how you demonstrate our behaviours too as you’ll be asked a question about each of them
  • Face to face interviews usually take around 1 hour
  • Your interview will be a two-way conversation - you’ll be asked the interview questions, but expect follow up questions after your answer too
  • Ask questions at any point - remember one of our behaviours is to be curious
  • Give well-structured and clear answers
  • Be honest - sometimes the things that don’t work out lead to the best learnings
  • Remember the STAR technique and focus on specific examples
  • If you’re unsure of how to answer a question or need time to think, just ask – we'll give you more time if you need it
  • Try to relax - we want you to do well!
Richard Locket, Senior Leadership & Performance Consultant

Richard, Senior Leadership & Performance Consultant

Our behaviours

Our behaviours are an integral part of who we are and how we operate. They guide the decisions we make and direct how we deliver in our roles.

You’ll be asked interview questions against each behaviour, so here’s an overview of what they are. Before an interview, it’s worth thinking about how you’ve demonstrated these in the past.

I am curious icon

I am curious

is... searching out expertise from different perspectives in the business, looking outside for insight and inspiration

I focus on what matters icon

I focus on what matters

is... doing the things that will make the biggest difference, always doing the right thing for our members and society

I push forward icon

I push forward

is... making the call rather than passing it up. Creating solutions to blockers or barriers.

I have the right conversation icon

I have the right conversation

is... facing into difficult conversations and celebrating great work.

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