Intermediary Change and Business Excellence Manager

We believe life at LBS is more than just a place to a work - it's a home for you to thrive and grow. Whatever path you want your career to take, we want you to grow with us and achieve your potential. That means giving the space and support to succeed, and offering opportunities for you to be at your best and shape a career that's right for you.

That's why we're pleased to tell you about an opportunity to join our Intermediary Sales team as an Intermediary Change & Business Excellence Manager

How you'll make a difference:

Reporting to the Intermediary Operations Manager, you'll lead business change, continuous improvement and quality assurance across Intermediary Sales. You'll design and deliver initiatives that strengthen broker experience, improve operational efficiency and enhance risk management.

You'll play a key role in Society‑wide transformation programmes, including Core — the largest banking transformation in the Society's 150‑year history — ensuring the business is ready for change with effective controls and sustainable outcomes.

This role suits an experienced people leader with a strong understanding of the intermediary mortgage journey, a passion for continuous improvement, and the ability to influence senior stakeholders. You'll oversee quality frameworks, manage risk, and coach and develop a high‑performing team.

What will you bring to the role?

• Strong knowledge and understanding of the intermediary mortgage journey across new and existing lending
• Demonstrable experience managing multiple, complex projects and deliverables concurrently
• Proven experience of delivering business change and continuous improvement initiatives
• Knowledge and experience of quality assurance frameworks and risk management practices
• Strong stakeholder management skills, with the ability to influence and collaborate effectively across a wide range of internal and external stakeholders

• Strong, visible people leader skills including role modeling, caring, connecting and coaching to drive performance, change, positive engagement and deliver against challenging objectives.

• Ability to adapt communication and leadership style when engaging at all organisational levels
• Effective organisational, planning, and prioritisation skills
• Strong analytical ability, with sound judgement and decision-making capability

To prepare for this role and set yourself up for success, we recommend researching the position to understand how you could add value. Firstly, you should read and make sure you understand the job description, you could contact the hiring manager Lindsey Mountain @ LMountain@LeedsBuildingSociety.co.uk for an informal discussion and check on Collin to find any information about what's happening in the team/business area, or you could enquire about spending time with the team to learn more.

You can find guidance on the hiring process, CV tips, and interview preparation on the Internal Careers Website. You may also speak with your line manager or the TA Specialist for this vacancy – Mandy Carr for additional support with preparation.

Why wait? Apply now

Closing date for applications is Wednesday 6^th May.

We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us on careers@leedsbuildingsociety.co.uk.